Privacy Policy

1. Introduction

Jamkoli ("we", "our", or "us") values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, Android application, and services.

By using Jamkoli, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Account Information

• Mobile number
• OTP verification details
• First name and last name (optional)
• Gender (optional)
• Date of birth (optional)

Delivery Information

• Recipient or customer name
• Mobile number
• Alternate mobile number (optional)
• House number, building, street, and area details
• Locality, colony, or village
• Landmark (optional)
• City, district, or town
• State
• PIN code

Order Information

• Products ordered
• Order history
• Delivery preferences
• Transaction details

Technical Information

• Pages visited on our website or app
• Basic session and cart information stored using cookies or local storage
• Basic usage and performance information collected through analytics tools

3. How We Use Your Information

We use your information for the following purposes:

• Create and manage your account
• Verify login using OTP
• Process and deliver orders
• Send order confirmations and updates
• Provide customer support
• Personalize user experience and recommendations
• Improve our services and user experience
• Prevent fraud and misuse
• Comply with legal obligations

4. Marketing Communication

We may send promotional offers, discounts, festive campaigns, and updates through:

• SMS
• WhatsApp
• Email
• Push notifications

Promotional communication is sent only to users who provide consent.

Users may opt out of promotional communication at any time.

Transactional messages such as OTPs, order confirmations, delivery updates, refunds, and account notifications may still be sent when necessary.

5. Sharing of Information

We do not sell your personal information.

We may share limited information with:

• Delivery partners
• Payment service providers
• Analytics and performance tools
• Cloud hosting and infrastructure providers
• Government or legal authorities when required by law

We share only the information necessary to provide our services.

6. Payments

Payments are processed securely through trusted third-party payment providers.

Jamkoli does not store debit card, credit card, UPI PIN, or banking passwords.

7. Security

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure.

• HTTPS encryption
• Secure servers
• OTP-based authentication
• Restricted access controls
• Monitoring and security practices

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies & Analytics

We may use cookies, analytics tools, and tracking technologies to:

• Improve user experience
• Maintain login sessions and shopping cart functionality
• Analyze website and app usage
• Measure performance and reliability
• Improve advertising and marketing effectiveness

Users may disable cookies through browser settings, though some features may not work properly.

9. Data Retention

We retain personal information only for as long as necessary for:

• Account management
• Order fulfilment
• Customer support
• Fraud prevention
• Legal, regulatory, and tax compliance

Inactive, outdated, or unnecessary information may be deleted periodically or anonymized where appropriate.

Order records are retained for a minimum of 7 years in compliance with applicable tax and financial regulations (GST Act).

When an account deletion is requested, a 30-day grace period applies before permanent deletion. During this period, your data remains intact and your account can be reactivated by logging in via OTP. After 30 days, personal information is permanently anonymized and cannot be recovered.

10. Your Rights

Users may:

• Access their account information
• Update profile details
• Withdraw marketing consent
• Request account deletion
• Request correction of inaccurate information

Users may delete their account through the Profile section of the app or website. Account deletion requests are subject to a 30-day grace period. During this period, you may reactivate your account by logging in via OTP. After 30 days, your personal information is permanently anonymized and the account cannot be restored.

For privacy-related requests or support, users may contact us using the contact details provided below.

11. Children's Privacy

Our services are not intended for children under 18 years of age without parental supervision.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we may take appropriate steps to delete such information.

12. Third-Party Services

Our platform may contain links or integrations with third-party services such as:

• Payment service providers
• Analytics and performance tools
• Cloud hosting and infrastructure providers

These third-party services may process limited information necessary to provide their services.

We are not responsible for the privacy practices or content of third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of our website, app, or services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us